Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Name and email address (when you create an account)
• Password (stored securely with encryption)
• Profile information you choose to provide
• Project and widget configuration data

Automatically collected information includes IP addresses, device information, browser type, and usage patterns for security and analytics purposes.

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Creating and managing your account
• Providing the widget service to your website visitors
• Processing payments and managing subscriptions
• Sending service-related communications
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud or abuse

3. Data Security

We implement appropriate security measures to protect your personal information:

• Passwords are hashed using industry-standard algorithms
• Data transmission is encrypted using HTTPS
• Access to your data is limited to authorized personnel
• Regular security audits are conducted

However, no method of transmission over the internet is 100% secure.

4. Website Visitor Data

When your website visitors interact with the widget, we may collect:

• Session data and usage metrics
• Device and browser information
• Conversation content (for AI processing)

This data is processed according to the privacy settings you configure for your widget. You are responsible for informing your website visitors about the use of the widget and obtaining any necessary consents.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our service
• Payment processors for subscription billing
• Legal authorities when required by law
• Third parties with your explicit consent

6. Data Retention

We retain your personal information only as long as necessary to provide our services and for legitimate business purposes. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of non-essential data processing
• Export your data

8. Cookies

We use cookies and similar technologies to authenticate users, remember preferences, and analyze usage. You can control cookie settings through your browser.

9. Third-Party Services

Our widget may integrate with third-party AI services. These services have their own privacy policies. We encourage you to review these policies.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure your data remains protected in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by email or by posting a notice on our website.

13. Contact Information

If you have questions about our privacy practices or your personal information, please contact us at [email protected]